System Upgrade Notice｜Customer Service Optimization

Dear Upay Users,

To further enhance the quality and stability of our customer service, the Upay Customer Service System will undergo a full upgrade and data optimization on October 21, 2025, at 16:00 (UTC+8).
This upgrade aims to provide you with a more efficient and intelligent communication experience, streamlining issue resolution.

⚠️ Please Note:
Due to structural and data module adjustments, all historical customer service chat records will be cleared after this upgrade.
This means your previous chat history, inquiries, and attachments will no longer be viewable or retrievable.

If you have ongoing issues or pending inquiries that require follow-up, please contact us again after the upgrade via:How to contact online customer service?
1️⃣ Online Chat: Log in to the Upay App or Web, go to Home → Help Center → Online Support to chat with our support team in real time.
2️⃣ Submit a Ticket: For more complex issues, please fill out the Support Ticket form under the Help Center. Our team will respond as soon as possible.

💡 Tips:
During the upgrade, certain support functions may be temporarily unavailable.
We recommend saving any important information or chat details beforehand.

Upay remains committed to providing secure, professional, and efficient payment technology services to users worldwide.
Thank you for your continued support and understanding. We look forward to serving you with an improved system soon!

— The Upay Team