How to contact online customer service?

To get timely assistance, you can contact Upay’s online customer service, submit a support ticket, or check FAQs through the following methods:

Via the App:

1. Log in to the Upay App.

2. Tap “My” → “Help Center”.

   

3. In the Help Center, you can:

   • Contact online customer service;

   • Submit a support ticket;

   • View frequently asked questions (FAQ).

Via the Website:

1. Visit the official Upay website.

2. Click “Support Center” in the top or bottom menu. For example:

   

3. On the Support Center page, you can:

   • Contact online customer service;

   • Submit a support ticket;

   • Browse FAQs.

During system upgrades or maintenance, online chat may be temporarily unavailable. Please submit a support ticket instead, and we will get back to you as soon as possible.