FAQ
- Why display “Data Parsing Error” when open App?
- Upay Card Application Guidelines
- FAQ
- How to contact online customer service?
- Why do I need to set a withdrawal PIN before using an ATM?
- Card Purchase FAQs
- Can I set my own spending limit for the Upay card?
- Why was my card application rejected?
- Does using an Upay card affect my credit score?
- Does Upay report any user data to local governments?
- Can I create multiple cards?
- Can I get a refund after purchasing the card?
- Why do I need to bind my email?
- How do I activate the card after purchase?
- How do I look up the authorization code?
- Why are there collection fees?
- How can I view the legal terms and policies?
- Where can I find the Upay version information?
- Do I need to restart the app after switching languages?
- What languages are supported?
- Can I change my Login ID?
- How do I change my nickname?
- How do I change my profile picture?
- How long does it take for customer service to respond?
- How do I contact customer service?
- What is the purpose of the Message Center?
- How do I get my invitation code?
- Can I delete my account?
- What should I do if I notice suspicious login activity?
- What should I do if my card is lost?
