Upay
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What should I do if my card is lost or stolen?
Please go to the "Card Management" page immediately to report the loss.
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How long does it take to activate a card?
After submitting your application, the system will process it automatically. It usually takes a few minutes, but some cases may require manual review.
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What should I do if I forget my password?
Click “Forgot Password” on the login page, then receive the verification code via your registered email to reset your new password.
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Can I bind both a mobile number and an email address at the same time?
Yes, it is recommended to bind both to ensure you receive notifications and to enhance security.
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What should I do if I don't receive the verification code during registration?
Please confirm that your mobile number/email address is correct and check your spam folder or if the message has been blocked. If you still cannot receive it, please try again later or contact cust...
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How do I register for a Upay account?
You don’t need to register manually.When you purchase a card and bind your email, the system automatically creates your Upay account and sends the initial login password to your email.If you’ve alr...
